WELCOME TO CROCUS MEDICAL PRACTICE,
Crocus Medical Practice operates from two sites about 4 miles apart: -
The Old Rectory, 18 Castle Street, Saffron Walden, CB10 1BP and
High Street, Great Chesterford, CB10 1PL.
We are confident that our website will provide clear and concise help to give to our patients. The website is designed to make it easy to gain instant access to information. Please explore this website to learn more about the practice and how we operate. It also includes links to enable you to communicate with the practice electronically. In particular we draw your attention to our tab 'About the practice' which can be accessed from the menu on the right hand side. You will also find a wealth of health-related information.
The doctors and staff take great pride in the quality of the medical services we provide and strive to offer the highest standard of comprehensive, patient-centred and personalised healthcare in a warm and friendly setting.
We are always looking to improve our services so please let us know what you think either by completing a brief patient survey on-line or by using our feedback form.
The latest guidance from the Government has changed.
If you have either:
- A raised temperature or fever and/ or
- A new continuous cough
If you have these symptoms, however mild, stay at home and do not leave your house for 7 days from when your symptoms started. You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999
To protect others DO NOT GO to a GP, pharmacy or hospital
There is more advice about self-isolation on the Government’s website:-
Uttlesford Community Response has been set up for the following two things:
1. To help direct residents who need support, such as picking up shopping or prescription collections, towards services which can help or to someone who can be a telephone or Facebook friend.
2. To provide advice on where to register your offer of help to support your community.
If you need support or want to let us know how you can help, please:
Call: 03333 408 218(8am to 8pm, Monday to Friday)
Please only use the Uttlesford Community Response service if you do not have family or friends who can help you
In an effort to attempt to limit foot fall into the surgery and on the advice of NHS England we are triaging all patients by telephone call with one of our Clinicans, if you need medical advice please telephone and ask for a telephone consultation.
The NHS in Essex and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on:
NHS 111 also has an interactive online coronavirus service that can tell you if you need medical help and advise you what you need to do.
GP SURGERIES CANNOT TEST FOR CORONAVIRUS OR REFER YOU TO A TESTING CENTRE. THE MOST UP-TO-DATE INFORMATION IS AVAILABLE FROM: nhs.uk/conditions/coronavirus-covid-19/
Everyone is reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
IMPORTANT MESSAGE TO PATIENTS:
As of 20th January 2020 the Crocus Medical Practice telephone number will be 01799 522327 ONLY.
(01799 530228 & 01799 524224 will be discontinued)
Sepsis is a rare but serious complication of an infection. Without quick treatment, sepsis can lead to multiple organ failure and death. If you are worried about possible symptoms or would like further information, please visit: https://www.nhs.uk/conditions/sepsis/
All practices are required to allocate a named accountable GP to all patients, including children. All patients of Crocus Medical Practice have been allocated a accountable GP however this does not prevent you from seeing any other GP at the practice. If you would like to know who your named GP is please ask when you next attend or speak to someone at the surgery.
MAKING HEALTH & SOCIAL CARE INFORMATION ACCESSIBLE
The Accessible Information Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss - please contact us if you need any communication support, or for more information visit;
DID NOT ATTEND FIGURES FOR THE MONTH OF January 2020:
15 DNA's - DOCTOR APPOINTMENTS
50 DNA's - NURSE APPOINTMENTS
26 DNA's - HEALTH CARE ASSISTANT APPOINTMENTS
Please let the surgery know if you cannot attend your appointment so they are not wasted!
GP WEEKEND AND EVENING SERVICE -
You can now see a GP, Nurse/Healthcare Assistant outside of the surgery opening hours.
The West Essex evening & weekend appointments are provided by HUC (Hertfordshire Urgent Care)
offers additional, pre-booked appointments at convenient times to suit your needs.
These operate from 6 Locations across Epping Forest, Harlow and Uttlesford and appointments are booked through your GP practice. It is not a ‘walk-in’ service and is for booked appointments only.
Evening and Weekend GP appointments are available seven days a week for all patients, during the following times:
- Weekdays between 18.00 – 22.00
- Saturdays and Sundays
Appointments are available at:
- Loughton Health Centre - Loughton
- Limes Medical Centre - Epping
- Market Square Medical Centre – Waltham Abbey
- Dunmow Community Centre – Great Dunmow
- Stansted Surgery - Stansted
- Hamilton Practice- Harlow
- Saffron Walden Community Hospital - Saffron Walden
For full address details and opening times of each hub - See the website below
Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery.
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.
To find out more about the service, including the treatment centres where you may be seen, please go to
Please park with both care and consideration when attending the surgery at both sites.
Please note that the disabled parking bay is available for registered disabled people only (a Blue Badge must be displayed)
We are part of the West Essex Clinical Commissioning Group. CLICK HERE for more details
Important changes to how we handle your personal data - please read Care.data_patient_poster.pdf
(Site updated 26/03/2020)