This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

GREAT NEWS - CQC Report - Marked the practice GOOD in all areas!

EDUCATION & TRAINING SHUTDOWN - Tuesday 9th July 2019 from 12:30pm until Wednesday 10th July 2019 at 8:00am. If you need medical attention and are unable to wait until the next day, please phone 111 or in an emergency dial 999.

OUT-OF-HOURS                     
If you require urgent medical assistance, which is not life threatening but cannot wait until the surgery re-opens, please dial 111.  Calls to the NHS111 service are free from both landlines and mobiles.  For a life threatening medical emergency dial 999.

PATIENT PARTICIPATION GROUP                                 
We need some volunteers to join our Patient Participation Group to help us to ensure that we are providing the services you need from us. We would like to be able to contact patients to ask them questions about the surgery. If you can spare a little time please complete the form below or ask for one from reception.

We are pleased to announce that Dr Amy Stiles has joined the practice.

We are pleased to announce that we now have two registrars, two physiotherapists and two paramedic practitioners working with us at the practice

Dr Arham Munawar (f) - new GP Registrar and will be with the surgery for the next six months.

Dr Gohar Saeed (f) - Our GP Registrar and will be with the surgery for the eighteen months until August 2019

Physiotherapists, Edward Kirby & Gulten Dogan will be holding a weekly clinics  - please contact reception for an appointment.

Paramedic - Vicky Bryning - is working with us doing home visits.

Paramedic Practitioners - Abigail Merrell & David Binns are now working with the surgery doing home visits and supporting the doctors with frailty clinics 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Chaperone policy

It is the policy of this practice to respect the privacy, dignity, religious and cultural beliefs of our patients.  If a patient requests an appointment with a doctor of the same sex as the patient we will do our best to offer one but this may involve a delay in getting.an appointment. We will provide a trained chaperone to be present during any consultation at the surgery if a patient so requests. In certain circumstances the doctor will offer a chaperone or, to avoid any misunderstanding, may himself ask for a chaperone to be present.  

Safeguarding Young People Statement

Please click the link below to view:

Practice Safeguarding Statement.pdf

Safeguarding Adult Statement

Please click the link below to view:

Safeguarding Adults Statement.pdf

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website