This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

GREAT CHESTERFORD BRANCH CLOSURE WEDNESDAY 20 MAY - FRI 22 MAY 2015 - FOR IMPROVEMENT WORKS   
We are proposing to make some improvements to the Great Chesterford branch to provide an extra consulting room on the ground floor and improve the dispensary
.  This will involve closing the branch on Wednesday 20 May and re-opening on Tuesday 26 May.  Borough Lane surgery will be open as usual throughout this period.  We apologise for any inconvenience.

FUTURE PLANS FOR THE PRACTICE - MERGER WITH THE RECTORY PRACTICE
Please read the Merger Update by following the link on the home page.

NEW COMPUTER SYSTEM                         
We changed our computer system on 17 March and apologise for any inconvenience caused by this change.  The next stage is to merge the two practice systems to form Crocus Medical Practice.  This is planned to happen on Thursday 11 June and will again involve some disruption to services for which we apologise in advance. 

Appointments - We will not be able to book any appointments beyond Wednesday 10 June until after Monday 15 June and will have restricted appointment availability on Thursday 11 June and Friday 12 June.

Repeat prescriptions - Please avoid requesting repeat prescriptions between Tuesday 9 June and Mon 15 June - we can only deal with urgent requests during that time.

Online services - You will not be able to use our online services until after Mon 15 June but unfortunately you will have to register again in the new system.  Please ask one of the receptionists.

GP CHANGES                
Dr Sara Macbay has joined the team permanently.  We have a new Registrar, Dr Rebecca Ellard who will be training with us for 6 months until August 2015. 

OUT-OF-HOURS                    
The arrangements for Out-of-Hours cover have changed. If you require urgent medical assistance, which is not life threatening but cannot wait until the surgery re-opens, please dial 111.  Calls to the NHS111 service are free from both landlines and mobiles.  For a life threatening medical emergency dial 999.

ONLINE SERVICES                                                                                                                                                 Our online services have been temporarily suspended until we have merged the two practice lists. Unfortunately you will need to register again for the services in the new system - please ask one of the receptionists after 15 June.

PATIENT PARTICIPATION GROUP                                 
We need some volunteers to join our Patient Participation Group to help us to ensure that we are providing the services you need from us. We would like to be able to contact patients to ask them questions about the surgery. If you can spare a little time please complete the form below or ask for one from reception
.
 

NURSE PRESCRIBER          
Jane Walker is a fully qualified Independent Prescriber and can treat many minor illnesses. Please ask for an appointment with her for any suspected infections etc

Welcome to Borough Lane Surgery, Saffron Walden

Borough Lane Surgery is a small friendly practice operating from two sites about 4 miles apart - Borough Lane, Saffron Walden and High Street, Great Chesterford.

The doctors and staff take great pride in the quality of the medical services we provide and strive to offer the highest standard of comprehensive, patient-centred and personalised healthcare in a warm and friendly setting.

We value our existing patients and always welcome new patients.  Please explore this website to learn more about the practice and how we operate. It also includes links to enable you to communicate with the practice electronically. In particular we draw your attention to our tab 'About the practice' which can be accessed from the menu on the right hand side. You will also find a wealth of health-related information.

We are always looking to improve our services so please let us know what you think either by completing a brief patient survey on-line or by using our feedback form.


PROPOSED MERGER WITH THE RECTORY PRACTICE

Please click this link to read more     Merger update - April 2015     Merger update - February 2015.docx     Proposed merger
patient feedback form

 


PATIENT SURVEY

CustomersPlease read 2014 patient survey results. See Patient Group tab for full report.

 


We are part of the West Essex Clinical Commissioning Group. CLICK HERE for more details

 


Important changes to how we handle your personal data - please read  Care.data_patient_poster.pdf

(Site updated 15/05/2015)
Cancel your appointmentChange of contact detailsUpdate your clinical record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website