This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

CROCUS MEDICAL PRACTICE - MERGER OF THE RECTORY PRACTICE & BOROUGH LANE SURGERY
From Monday 29th June 2015 all services will be provided at The Old Rectory, Saffron Walden or Great Chesterford, High Street. Telephone numbers will remain the same - 524224, 522327, 530228.

Please read the Merger Update by following the link on the home page.  We hope that you will soon become familiar with the new merged practice.  We acknowledge that there have been some teething problems over the last few months and apologise for any inconvenience you may have encountered.  We are doing our utmost to smooth the transition for patients and staff alike and ask you to be patient during this time.  Please be assured that your care is our priority.

NEW LINKED TELEPHONE SYSTEM                                                                                                                          We apologise that we seem to be having a few difficulties with redirecting our telephone numbers to our linked telephone system.  We are trying to rectify this as soon as possible and apologise for any inconvenience caused. Please try ringing any of the previous numbers 522327, 524224 530228 to get through to a receptionist.

OUT-OF-HOURS                    
The arrangements for Out-of-Hours cover have changed. If you require urgent medical assistance, which is not life threatening but cannot wait until the surgery re-opens, please dial 111.  Calls to the NHS111 service are free from both landlines and mobiles.  For a life threatening medical emergency dial 999.

PATIENT PARTICIPATION GROUP                                 
We need some volunteers to join our Patient Participation Group to help us to ensure that we are providing the services you need from us. We would like to be able to contact patients to ask them questions about the surgery. If you can spare a little time please complete the form below or ask for one from reception
.
 

NURSE PRESCRIBER          
Jane Walker is a fully qualified Independent Prescriber and can treat many minor illnesses. Please ask for an appointment with her for any suspected infections etc.

Welcome to Crocus Medical Practice, Saffron Walden

The Rectory Practice and Borough Lane Surgery have recently merged to form Crocus Medical Practice, operating from two sites about 4 miles apart - The Old Rectory, 18 Castle Street, Saffron Walden, CB10 1BP and High Street, Great Chesterford, CB10 1PL.  The old telephone numbers are still in use but are now linked so you may get through to either premises.  All the staff from both old practices are now with Crocus.

We hope that you will soon become familiar with the new merged practice.  We acknowledge that there have been some teething problems and apologise for any inconvenience you may have encountered.  We are doing our utmost to smooth the transition for patients and staff alike and ask you to be patient during this time.  Please be assured that your care is our priority.

The doctors and staff take great pride in the quality of the medical services we provide and strive to offer the highest standard of comprehensive, patient-centred and personalised healthcare in a warm and friendly setting.

We value our existing patients and always welcome new patients.  Please explore this website to learn more about the practice and how we operate. It also includes links to enable you to communicate with the practice electronically. In particular we draw your attention to our tab 'About the practice' which can be accessed from the menu on the right hand side. You will also find a wealth of health-related information.

We are always looking to improve our services so please let us know what you think either by completing a brief patient survey on-line or by using our feedback form.


Surgery Closure

The surgery will be CLOSED for the Bank Holiday on Monday 2nd May 2016 and will re-open on Tuesday 3rd May 2016


If you supply us with a landline or mobile telephone number, we will, unless you advise us not to, use it to contact you. This could also include via a text message or voice message to you reminding you about appointments. 


ACCOUNTABLE GP

All practices are required to allocate a named accountable GP to all patients, including children. All patients of Crocus Medical Practice have been allocated a accountable GP however this does not prevent you from seeing any other GP at the practice. If you would like to know who your named GP is please ask when you next attend or speak to someone at the surgery.


MERGER OF THE RECTORY PRACTICE & BOROUGH LANE SURGERY

Please click this link to read more     Merger update - April 2015     Merger update - February 2015.docx     Proposed merger
patient feedback form


PATIENT SURVEY

CustomersPlease read 2014 patient survey results. See Patient Group tab for full report.


GP WEEKEND SERVICE - Routine Appointments

You can now see a GP, Nurse and Healthcare Assistant at the weekend run from Saffron Walden Community Hospital. To book a routine appointment please contact Reception. Please note: This is a ROUTINE appointment system and is not a walk-in-centre. 

hub


We are part of the West Essex Clinical Commissioning Group. CLICK HERE for more details


Important changes to how we handle your personal data - please read  Care.data_patient_poster.pdf

(Site updated 22/04/2016)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website