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WE ARE  MOVING                                                                                                                                                                   We will be moving out of our Borough Lane premises at the end of June. From Monday 29 June all services will be provided at High Street, Great Chesterford or The Old Rectory, Saffron Walden. Telephone numbers will remain the same.

CROCUS MEDICAL PRACTICE - MERGER WITH THE RECTORY PRACTICE
Please read the Merger Update by following the link on the home page.

NEW COMPUTER SYSTEM                         
We changed our computer system on 17 March and apologise for any inconvenience caused by this change.  The next stage is to merge the two practice systems to form Crocus Medical Practice.  This is planned to happen on Thursday 11 June and will again involve some disruption to services for which we apologise in advance. 

Appointments - We will not be able to book any appointments beyond Wednesday 10 June until after Monday 15 June and will have restricted appointment availability on Thursday 11 June and Friday 12 June.

Repeat prescriptions - Please avoid requesting repeat prescriptions between Tuesday 9 June and Mon 15 June - we can only deal with urgent requests during that time.

Online services - You will be able to use our online services again after Monday 15 June.  Please ask one of our receptionists.

GP CHANGES                
Dr Sara Macbay has joined the team permanently.  We have a new Registrar, Dr Rebecca Ellard who will be training with us for 6 months until August 2015. 

OUT-OF-HOURS                    
The arrangements for Out-of-Hours cover have changed. If you require urgent medical assistance, which is not life threatening but cannot wait until the surgery re-opens, please dial 111.  Calls to the NHS111 service are free from both landlines and mobiles.  For a life threatening medical emergency dial 999.

PATIENT PARTICIPATION GROUP                                 
We need some volunteers to join our Patient Participation Group to help us to ensure that we are providing the services you need from us. We would like to be able to contact patients to ask them questions about the surgery. If you can spare a little time please complete the form below or ask for one from reception
.
 

NURSE PRESCRIBER          
Jane Walker is a fully qualified Independent Prescriber and can treat many minor illnesses. Please ask for an appointment with her for any suspected infections etc

Welcome to Borough Lane Surgery, Saffron Walden

Borough Lane Surgery is a small friendly practice operating from two sites about 4 miles apart - Borough Lane, Saffron Walden and High Street, Great Chesterford.

The doctors and staff take great pride in the quality of the medical services we provide and strive to offer the highest standard of comprehensive, patient-centred and personalised healthcare in a warm and friendly setting.

We value our existing patients and always welcome new patients.  Please explore this website to learn more about the practice and how we operate. It also includes links to enable you to communicate with the practice electronically. In particular we draw your attention to our tab 'About the practice' which can be accessed from the menu on the right hand side. You will also find a wealth of health-related information.

We are always looking to improve our services so please let us know what you think either by completing a brief patient survey on-line or by using our feedback form.


PROPOSED MERGER WITH THE RECTORY PRACTICE

Please click this link to read more     Merger update - April 2015     Merger update - February 2015.docx     Proposed merger
patient feedback form

 


PATIENT SURVEY

CustomersPlease read 2014 patient survey results. See Patient Group tab for full report.

 


We are part of the West Essex Clinical Commissioning Group. CLICK HERE for more details

 


Important changes to how we handle your personal data - please read  Care.data_patient_poster.pdf

(Site updated 05/06/2015)
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